Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Brown Innovations & Solutions, LLC ("Company," "we," "us," or "our"), governing your use of the Livaramed Medical Companion service ("Service"), accessible at app.brownias.com and related domains.

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

You represent that you are at least 18 years of age, or that you are a parent or legal guardian creating an account on behalf of a minor under your care. You represent that you have the legal authority to enter into this agreement.

2. Description of Service

Livaramed is an AI-powered personal medical companion that provides:

• Conversational health assistance — AI-powered conversations about health topics using your medical context
• Persistent medical memory — a structured knowledge base of your conditions, medications, lab results, symptoms, and health history
• Lab result analysis — AI extraction and interpretation of uploaded lab results and medical documents
• Diagnostic hypothesis generation — AI-generated ranked differential hypotheses based on your complete medical profile (Premium tier)
• Treatment protocol generation — AI-generated treatment plans with shopping lists and daily schedules (Premium tier)
• Health tracking — daily symptom severity logging, medication adherence tracking, and mood journaling
• Emotionally calibrated interaction — communication style adapted to your psychological profile and preferences

The Service is designed to supplement — never replace — professional medical care. Livaramed is a tool for health education, self-advocacy, and informed decision-making.

3. Medical Disclaimer

3.1 Livaramed Is Not a Medical Provider

Livaramed is not a physician, nurse, pharmacist, or any type of licensed healthcare provider. The Company is not a healthcare organization. No doctor-patient, therapist-patient, or other healthcare provider-patient relationship is created by your use of the Service.

3.2 Not FDA Cleared or Approved

Livaramed has not been evaluated, cleared, or approved by the U.S. Food and Drug Administration (FDA) or any other regulatory body. Livaramed is not a medical device. It is classified as a general wellness and informational tool.

3.3 Hypotheses, Not Diagnoses

All diagnostic-related content generated by Livaramed — including but not limited to ranked diagnostic hypotheses, differential analyses, probability assessments, and condition suggestions — are informational hypotheses for discussion with your healthcare provider. They are not medical diagnoses. They have not been validated by a clinician. They should never be treated as confirmed diagnoses or used as the sole basis for medical decisions.

3.4 Treatment Suggestions Are Informational

Treatment protocols, medication suggestions, supplement recommendations, dietary plans, and daily schedules generated by Livaramed are informational in nature. They are not prescriptions, medical orders, or clinical recommendations. Always consult your physician or pharmacist before starting, stopping, or modifying any treatment, medication, or supplement.

3.5 Lab Interpretation Limitations

AI-generated lab result interpretations are based on standard reference ranges and general medical knowledge. Your individual clinical context may require different interpretation. Always review lab results with your ordering physician or a qualified healthcare provider.

3.6 AI Limitations

The AI underlying Livaramed (Anthropic Claude) is a large language model. While highly capable, it:

• Can generate plausible-sounding but incorrect information
• May not have access to the latest medical research or drug interactions
• Cannot perform physical examinations, order tests, or prescribe treatments
• May not account for all relevant factors in complex medical situations
• Is not a substitute for clinical judgment

3.7 Your Responsibility

You agree that:

• You will always seek the advice of a qualified healthcare provider for medical decisions
• You will not delay seeking medical attention based on Livaramed's output
• You will not disregard professional medical advice because of information provided by Livaramed
• You understand that Livaramed's output may contain errors and should be independently verified
• You will use Livaramed as a supplement to, not a replacement for, professional medical care

4. Emergency Disclaimer

While Livaramed includes automatic detection of emergency and crisis-related language and will display emergency contact information when triggered, this feature:

• Is not a substitute for calling emergency services
• May not detect all emergency situations
• Cannot dispatch emergency responders
• Cannot provide real-time medical intervention
• Should not be relied upon as a safety system

You acknowledge that the Company is not liable for any harm resulting from delayed emergency response due to reliance on Livaramed instead of calling 911 or other emergency services.

5. User Accounts

5.1 Account Creation

Each Livaramed account is associated with a unique URL path and is intended for a single individual's medical data. You may not create accounts for fictitious persons or use another person's account without their explicit authorization (or, in the case of a minor or dependent, legal authority).

5.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password and any two-factor authentication credentials
• All activity that occurs under your account
• Notifying us immediately at support@brownias.com if you suspect unauthorized access to your account

5.3 Two-Factor Authentication

We strongly recommend enabling two-factor authentication (TOTP-based 2FA) on your account, particularly given the sensitive nature of medical data. While not currently required, we may make 2FA mandatory in the future for enhanced security.

5.4 Accuracy of Information

You agree to provide accurate, current, and complete information when creating your account and when providing medical data to Livaramed. Inaccurate medical information may result in inaccurate AI output, which could be harmful. The Company is not responsible for consequences arising from inaccurate user-provided data.

6. Acceptable Use

You agree to use the Service only for its intended purpose and in compliance with all applicable laws. You agree NOT to:

• Misrepresent your identity — create an account under a false name or impersonate another person
• Share credentials — share your login credentials, session tokens, or API access with any third party
• Scrape or data mine — use automated tools, bots, or scripts to access, scrape, or extract data from the Service
• Reverse engineer — attempt to decompile, disassemble, or reverse engineer any part of the Service
• Circumvent security — attempt to bypass authentication, encryption, rate limiting, or other security measures
• Abuse the AI — attempt to manipulate, "jailbreak," or extract system prompts from the AI, or use the Service to generate content unrelated to personal health
• Harm others — use the Service to provide unauthorized medical advice to others, or represent Livaramed's output as professional medical opinion
• Violate laws — use the Service in violation of any local, state, national, or international law
• Overload the system — make excessive requests designed to degrade service performance for other users

Violation of these terms may result in immediate account suspension or termination without notice or refund.

7. Subscription & Billing

7.1 Plans

The Service is offered in three tiers: Free, Standard ($34/month), and Premium ($89/month). Feature availability varies by tier as described on our Pricing page.

7.2 Free Trial

Standard and Premium plans include a 7-day free trial. A valid payment method is required to start a trial. You will not be charged during the trial period. If you do not cancel before the trial ends, you will be automatically charged the applicable subscription fee.

7.3 Billing Cycle

Paid subscriptions are billed monthly on the anniversary of your subscription start date. Charges are processed automatically using the payment method on file.

7.4 Plan Changes

• Upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing cycle.
• Downgrades take effect at the start of your next billing cycle. You retain access to your current plan features until then.

7.5 Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your paid features remain active until the end of your current billing period
• No further charges will be made
• Your account will revert to the Free tier at the end of the billing period
• Your data is subject to the retention policies described in our Privacy Policy

7.6 Refunds

We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied within 30 days of your first paid charge, email support@brownias.com for a full refund. After 30 days, subscription payments are non-refundable, but you may cancel at any time to prevent future charges.

7.7 Price Changes

We reserve the right to change pricing. Existing subscribers will be notified at least 30 days before any price increase takes effect. You may cancel before the new price takes effect.

8. Data Ownership

8.1 Your Data

You retain full ownership of all data you provide to the Service, including but not limited to:

• Medical information and health history
• Uploaded documents, images, and lab results
• Conversation transcripts (your messages)
• Symptom logs, medication records, and journal entries

8.2 Right to Export

You may export all your data as JSON at any time through your account settings. We will never restrict your ability to access or export your own data.

8.3 Right to Delete

You may delete your account and all associated data at any time. Deletion is permanent and cannot be reversed. We recommend exporting your data before deletion.

8.4 Limited License

By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Service to you. This license terminates when you delete your account. We do not use your data for any other purpose, including model training, advertising, or sale to third parties.

9. Intellectual Property

9.1 Our Property

The Service, including its design, code, user interface, branding, logos, documentation, and all AI system prompts and configurations, are the intellectual property of Brown Innovations & Solutions, LLC and are protected by applicable copyright, trademark, and trade secret laws.

9.2 AI-Generated Content

Content generated by the AI in response to your input (analyses, hypotheses, treatment protocols, etc.) is provided for your personal use. You may share AI-generated content with your healthcare providers. You may not commercially distribute, republish, or resell AI-generated content.

9.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free license to use that feedback to improve the Service. This does not apply to your medical data.

10. Limitation of Liability

10.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BROWN INNOVATIONS & SOLUTIONS, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

10.2 Health-Specific Disclaimer

WITHOUT LIMITING THE FOREGOING, THE COMPANY IS NOT LIABLE FOR:

• Any health outcome, adverse event, injury, or death resulting from reliance on AI-generated content
• Misdiagnosis, delayed diagnosis, or failure to diagnose any condition
• Adverse reactions to medications, supplements, or treatments suggested by the AI
• Decisions to delay or forgo professional medical treatment based on Livaramed's output
• Inaccuracies in AI-generated lab interpretations, diagnostic hypotheses, or treatment suggestions
• Failure of emergency detection features to identify a medical emergency or crisis

10.3 Maximum Liability

In no event shall our total liability to you for all claims arising from or related to the Service exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is greater.

10.4 Service Availability

The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, secure, or free of harmful components. We are not liable for damages arising from service outages, data loss, or security breaches, except to the extent caused by our gross negligence or willful misconduct.

11. Indemnification

You agree to indemnify, defend, and hold harmless Brown Innovations & Solutions, LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any medical decisions you make based on information provided by the Service
• Your provision of inaccurate medical information to the Service
• Your sharing of AI-generated content with third parties who rely on it to their detriment

12. Termination

12.1 Termination by You

You may terminate your account at any time by deleting your account through your account settings, or by contacting support@brownias.com. We recommend exporting your data before termination.

12.2 Termination by Us

We may suspend or terminate your account immediately and without prior notice if:

• You violate these Terms, including the Acceptable Use provisions
• We reasonably believe your account has been compromised
• We are required to do so by law or court order
• We discontinue the Service (with at least 90 days' notice and opportunity to export data)

12.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately
• If terminated for Terms violation, you are not entitled to a refund
• Data deletion follows the procedures described in our Privacy Policy
• Sections of these Terms that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will survive

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• Material changes will be communicated via email to all registered users at least 30 days before they take effect
• Minor changes (clarifications, formatting, typographical corrections) will be reflected in the "Last Updated" date at the top of this page
• Continued use of the Service after changes take effect constitutes acceptance of the modified Terms
• If you disagree with changes, you may export your data and terminate your account before the effective date

We encourage you to review these Terms periodically.

14. Governing Law

14.1 Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails within 30 days, either party may initiate binding arbitration under the rules of the American Arbitration Association (AAA) in the State of Texas.

14.3 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes individually and waive any right to participate in a class action, class arbitration, or representative action against the Company.

14.4 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

14.5 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service, and supersede all prior agreements, representations, and understandings.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

For urgent legal matters, please include "LEGAL" in the subject line of your email.